All purchases and transactions for the sale of wine, goods, or services made through the Website, by phone, or visits, are governed by this Shipping & Returns section and our Terms and Conditions of Sale, which are hereby incorporated into these terms of use.
Additional terms and conditions may also apply to specific portions, services, or features of the Website.
CANCELLED ORDERS
If an order has not left our warehouse, we will work with you to cancel the order and process a refund. This will be managed by our concierge team call us at (925) 456-2371 or email us at Concierge@Murrietaswell.com.
Shipping and handling charges are non-refundable.
By placing your order, you agree to the best of your knowledge that you are aware of the product and/or service you are purchasing, and that it is not being done in/with error, or without your consent.
DAMAGED OR FLAWED WINES
Your satisfaction is our top priority. Please contact our Concierge department if you received wines that are damaged or flawed. We will replace wine that is damaged or flawed that was purchased directly from our winery- by phone, in person, or wentevineyards.com. If you feel you have opened an unsatisfactory bottle, please save the contents, and call us at (925) 456-2371 or email us at concierge@murrietaswell.com.
We cannot accept returns of alcoholic beverages unless the products are corked or flawed. We are unable to replace wine or issue a refund that was damaged due to adverse weather conditions during shipment.
Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check the shipping destination weather conditions before placing your order and select a later ship date if necessary.
Wines purchased through retailers must be returned to them.
SHIPPING & DELIVERY REQUIREMENTS
Federal law requires a signature be obtained from an individual over the age of 21 for all wine shipments. Notes with a signature left for the delivery companies cannot be accepted as a replacement for an individual signing for the shipment. By placing your order, you represent to us that you are at least 21 years old and that the person to whom delivery will be made is at least 21 years old. When your wine is delivered, the person receiving delivery may be required to show identification.
We cannot guarantee the condition of any wine if delivery is not made on the first delivery attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature controlled. Upon the third missed delivery attempt, orders will be held for up to five (5) business days and if not picked up, your shipment will be returned to our warehouse. To claim wine at a UPS location, identification with the name of the recipient and tracking number must be shown. Federal law prohibits change of delivery address during transit and the order must be returned to the sender for re-shipment. Additional shipping charges may apply.
If your wine is returned to our warehouse, you will need to contact our Concierge team to setup a new order. Call us at (925) 456-2371 or email us at concierge@murrietaswell.com
SHIPPING INFORMATION
Our shipping rates are based on the weight of the individual package and where the package is to be delivered. For a personalized quote, please call us at (925) 456-2371 or email us at concierge@murrietaswell.com. You may also enter your zip code at checkout on our website to see the final shipping rates.
PICKUP
Orders can be placed via the website or phone and then picked up at the winery. Your order is ready for pickup during our regular business hours and once you have received your order confirmation. Please select ‘pickup’ as your shipping preference for checkout on our website. We appreciate 24 hours to process your order before pickup.
SHIPPING RULES
Being compliant with state laws, we are currently unable to ship wine to the following states: AL, AR, DE, IN, KY, MS, NE, NJ, OH, RI, UT.
Orders to Hawaii and Wisconsin require date of birth for both purchaser and recipient. You may fill this information out in your online account and/or when you place an order. We may contact you for this upon receipt of your order.
Orders to Arizona, Georgia, Kansas, South Dakota, and Michigan require date of birth for the purchaser. You will be prompted to fill this information out when you place your order.
PO Boxes or APO/FPO: We are unable to ship alcohol to PO Boxes or APO/FPO addresses.
For more information on individual state shipping laws and restrictions, please visit The Wine Institute.
MAILING AND SHIPPING INFORMATION
We ship wine Monday through Friday
We will hold wine shipments during adverse weather conditions
During summer months, ground shipping is only available in CA due to hot temperatures. All wine shipped outside of CA will go out via air service
Overnight delivery takes one-day for processing and applies to the same restrictions as noted above.
RETURN POLICY
If you feel you have opened an unsatisfactory bottle, please save the contents and contact our Concierge department. Phone: (925) 456-2371 & email concierge@murrietaswell.com. Returns are not guaranteed.